In line with the new General Data Protection Regulation (known as GDPR) we are updating our policy in order for you to see that Once upon a Time... is committed to protecting your personal information when visiting our website and using any of the facilities within it. This also applies when you personally visit our shop premises. Only limited personnel have access to our customer database and in this way you can be rest assured that any personal information is filed safely away or deleted when requested to do so.
WHAT DATA WE COLLECT
Your personal data will be used to provide the information, goods and services offered through our website for billing and order fulfilment.
- First name and Last Name
- Full Address including postcode, county and country
- Telephone Number
- Email Address
- Any comments regarding your order
- If you wish to receive our newsletter*
- How did you hear about us
- Delivery Address
- Payment Method - Credit/Debit Card details**
- Credit Card/Debit Card details (Via Paypal)**
- Delivery option only available - Post Office**
*You have the option to opt out of this feature.
** In order to serve you most efficiently we use third party banking (Worldpay and Paypal) to handle the credit/debit card transactions. We also use our local Post Office to post out your orders.
Should you wish to set up an account with us for future visits to our website it will ask you to set up a password that only you will have access too. Once you have set up your account you will be able to view your order history of purchases that you have made from us.
SECURITY
We know how important it is to keep personal information safe and secure on line and we will endeavour to do so.
We have an SSL certificate which secures your personal information and encrypts it by mixing up your data and stops it from being taken by anyone else. You are responsible for your password and we cannot take responsibility for it if you do not protect it.
WHAT DO WE DO WITH YOUR DATA
Once upon a Time... uses Website Analysis Software to track our website visitors. This information is strictly for internal use to aid us provide better services to our customers.
DOES ONCE UPON A TIME... SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES
No, your personal information is not sold to any company.
As indicated above to service your order we use either Worldpay or Paypal. This information is kept securely under strict procedures and destroyed after a period of time as recommended by these two companies.
The local Post Office is used to send out your parcel where they have access to your name and address only.
We will not provide any personally identifiable information about you to anyone other than a law enforcement officer or regulatory agency at their request. We will seek to ensure permission for this information has been granted.
COOKIES
A cookie is a small data text file, which a web site stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you. The information we collect is gathered to ensure a secure ordering process.
Cookies used on Once upon a Time's website.
| Cookie Name | Cat | Party | Type | Lifetime | Description |
| PHPSESSID | 1 | 1st | Session | --- | Used for Website Operation |
| osCsid | 1 | 1st | Session | --- | Used for Shopping Cart Operation |
| cookie_test | 1 | 1st | Persistent | 30 Days | Used for Shopping Cart Operation |
| osC_AutoCookieLogin | 3 | 1st | Persistent | 14 Days | Used for Auto Login. Only set if you tick the 'remember me box' |
Session cookies expire when you close your browser. Persistent cookies have a lifetime set by the website and will retain information that can be used when you reopen a website in the future.
1st Party Cookies are set by the website you are actually visiting.
Please note:- There are no tracking cookies on our website. Everything cookie related is strictly necessary for the running of the website.
FREESTART.COM
This is our internet hosting company and there is a link at the bottom of our website. Clicking on this link will take you directly to their website. If you click on this link you do so at your own risk and we have no jurisdiction over what information they collect from your visit.
Our website has a link to take you directly to our shop Facebook page only. Here you will see our topical postings on recent workshops along with the photos of handmade cards. No cookies are stored from this button on the users browser.
NEWSLETTER
We may from time to time send out a promotional email on product promotions to our registered customers but ONLY if you have ticked the newsletter box to receive it. You can opt out of this feature at any time.
CHILDRENS PRIVACY
Our service is not available to children under 16 years of age and we will not intentionally maintain information about anyone under this age. However this does not mean our services are not available to anyone under this age. We would request a parent or guardian telephone us with their permission and the young person's requirement.
POLICY CHANGES
Once upon a Time... reserve the right to make changes to our policy at any time. We will notify our customers of any privacy policy changes through email, website news or direct contact. Changes to privacy policy become immediately effective upon being posted on this site and in line with the General Data Protection Regulations (GDPR).
If you have any questions on this privacy policy please contact:
The Data Controller
Once upon a Time...
103 High Street
Cricklade
Wiltshire
SN6 6AA