Welcome to

Once upon a Time...

Rubber Stamps, Card Making,

Scrapbooking and Craft Accessories.

Our Reward Scheme is now in place for your online orders

Our opening hours are:

 Monday - Tuesday 10.00a.m - 4.00p.m

Wednesday 9.30a.m - 1.00p.m

Thursday- Friday 9.00a.m - 5.00p.m

Saturday - 9.00a.m - 4.00p.m

Closed Sunday - Sorry!

Visit  Cricklade - free parking all day

Our web shop is being updated. Please bear with us while we make the changes. Thank you

Use the link provided on the home page to take a virtual tour of our store.  You won't be disappointed.

We are attending the Craft4Crafters Show at Shepton Mallett

on Thursday 19th October -Saturday 21st October.

Hope to see you all there.

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 
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HOME » Shop » Delivery & Returns

Delivery & Returns

Delivery & Returns

Product availability

Items shown on this web site may not always be in stock.  If any of your chosen goods are not in stock, you will be advised of our best estimate of availability.  Every reasonable effort will be made to deliver the goods as soon as possible after your order has been accepted. 

Delivery

The goods you order will be delivered to the address you give when placing the order.
Once upon a Time… will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.  In this case Once upon a Time… will inform you as soon as possible.

Your Right Of Cancellation

Under the Consumer Protection Regulations 2000, you have a statutory right to cancel your order and receive a full refund up to and including the 7th day of receipt.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost.  The goods must be returned to the address shown unopened and unused.  You must take care to ensure the goods are not damaged in transit.

If  for any reason you decide not to keep an item, you can return it for a refund or replacement.  Please advise us within 7 working days.  Non faulty goods must be returned in their original packaging, where appropriate and must be in an unused condition.

Faulty Goods

Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of twelve months from delivery.  No warranty is made in respect of commercial rather than domestic use.  If goods develop a fault within 28 days of delivery, they may be returned for either refund in full or replacement.  Replacement only is offered after 28 days and before 12 months.  This does not apply to faults caused to goods by accident, neglect or misuse.

When you receive your email confirmation, you will have an opportunity to check the details and correct any errors.

Shipping and handling

Shipping and handling  within the UK is calculated on order value as follows:

Value of goods purchased including vat.

Up to £10.00 £2.00
£10.00 - £20.00 £2.50
£20.01 - £30.00 £3.50
£30.01 - £40.00 £4.50
£40.01 - £50.00 £5.50
£50.01 - £60.00 £6.50
£60.01 and Over £8.00

We use Royal Mail for our deliveries.
Orders of 2kg and above will be sent by Parcelforce and may take longer.

European Shipping

Up to £10.00 £4.00
£10.00 - £20.00 £5.75
£20.01 - £30.00 £7.00
£30.01 - £40.00 £9.00
£40.01 - £50.00 £10.25
£50.01 - £60.00 £13.95
£60.01 and Over £17.95

All other countries please contact us.

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